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| Agenda | Description |
| Why an IT Management Course | Explains why the course was conceived and created. Including the need to understand regulatory requirements. (Do you know what the WEEE directive is or how to make your Information Security Policy BS7799 compliant?) |
| Interaction, Strategy and Planning | Shows communication flow, decision making processes, work flow control between business and IT. Includes know your customer, organisation and staff. Goals and KPIs are not just for individuals. |
| Securing your systems | This is not a technical overview but highlights the overheads of system security and provides a checklist of issues that need to be considered. |
| Business Continuity and Disaster Recovery | Explains the need for business to drive the strategy with IT rather than IT being left to test systems. Planning, strategy, testing and reporting are described within this section. |
| Policy and control | Addresses the need for an IT policy agreed between business and IT. Explains what an Information security policy is and how it should be BS7799 compliant. Highlights the overheads of IT administration, what needs to be done to meet regulatory requirements. Includes Technology Risk, Budget control, WEEE directive management. Recruitment of staff is also discussed in this section. |
| Outsourcing and Managed Services | Definition, emotive, disadvantages and advantages. |
Overview
IT is the core to business operations. Business is the driver of strategy. Too often IT and business work in isolation. This course highlights, not only, the need for business and IT to work together but also to manage IT and business together.
While many companies now understand the need for an IT strategy, too many either depend on IT managers to produce this in isolation, or allow it to be dictated by business departments and imposed on IT.
IT managers are trained in IT but not necessarily in management. Yet most are expected to manage a vital part of the organisation’s business. If the IT doesn’t work, nobody can work
And IT doesn’t need managing just in crises. Firms can’t afford to make mistakes with their operations, data retrieval and storage. Regulatory changes, data privacy laws and other legal requirements mean that penalties may be imposed.
Everyone knows that IT can improve their business performance, yet too many expensive IT implementations still fail to deliver.
IT staff are users of IT too and they need to be managed just like any other essential front line employees.
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